Terms & Conditions
Welcome to the Marriner Yarns terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
If you have any questions relating to these terms and conditions, please contact our customer services department before placing an order. You can contact us using the Contact Us link in our website's header.
Marriner Yarns and www.marrineryarns.com are trading names of Shaws (Cardiff) Limited. (Company No. 495388.) Registered in England and Wales.
Orders & Delivery
Your order is an offer to purchase product(s) from Marriner Yarns. You will receive an acknowledgement email confirming receipt of your order after you have placed an order with us. This email is an acknowledgement and does not constitute acceptance of your order. Marriner Yarns retain the right to accept or reject this offer before processing the order.
Acceptance of your order will take place when your order has been dispatched.
Marriner Yarns offer Free UK Delivery on all orders over £25 (£2.95 on orders below £25), we aim to dispatch within one working day and delivery normally takes 3-5 working days. However, this can sometimes take longer during busy periods like Christmas and bank holidays.
Please refer to our delivery page for more information.
At Marriner Yarns we want you to be completely satisfied every time you shop with us and we guarantee to only send you quality products and we carefully package and protect everything so that it doesn't get damaged on its way to you.
We therefore give you 30 days from delivery to return your order to us for any reason for a refund or exchange. We will refund the original payment method you used to make your purchase on receipt of your returned goods. If you wish to return an order please follow the instructions below. Goods must be returned in a resaleable condition with all labels and/or tags intact.
Unfortunately, we are unable to accept returns or to refund purchases of PDF patterns.
Prior to returning any goods you must contact our Customer Services on 029 2083 7610 or e-mail us at email@example.com stating your name, the goods concerned and the order number of the cancelled order. Failure to do so will result in a delay in processing your refund, or the exchange being sent out to you. All authorised returns must be returned to Marriner Yarns, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0FB.
We recommend proof of postage or recorded delivery as we cannot credit any items that we do not receive or which are damaged in the post.
All goods should be suitably packaged to avoid damage, preferably using the packaging in which they were sent to you. Goods must be returned in a resaleable condition. We reserve the right to make a deduction from the refundable amount if goods are not returned in a saleable condition or are damaged. A full refund will be provided (excluding any return postage costs if applicable).
Please note: customers are responsible for the return postage costs, except where products are damaged or the fault lies with Marriner Yarns.
My order has arrived faulty or damaged
We try our best to ensure items arrive in a good condition. In the rare event of a problem with your delivery, please either do not accept delivery or sign for the item as ''damaged'', or ''unchecked'' if you do not have the opportunity to inspect on delivery. You must inform us by email at firstname.lastname@example.org or call 02920 837613 about any such problems within 7 working days. We can then agree the best course of action for you and the particular item. Please note that proof of purchase is required with all claims. If you return something due to it being faulty or damaged we will refund the full amount of the order including any postage costs up to a maximum of £10 within 30 days. Please contact us if your return exceeds this amount.
I received an item that I did not order
If we sent you something you had not ordered, you need to notify us within 7 working days by email email@example.com or by telephone (02920 837613) to arrange the return.
I want to cancel an order
Cancellations prior to your order being shipped can be accepted by telephone (02920 837613 - Mon-Sat: 9am - 5pm).
If the order has been completed and shipped, please refuse any delivery of cancelled goods. Alternatively, a return will need to be arranged.
You have the right to cancel your order within 14 days without giving any reason.
To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or e-mail) before the cancellation period has expired.
Effects of Cancellation
If you cancel, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, within 14 days from the day on which we are informed about your decision to cancel.
We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at Marriner Yarns, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff CF3 0FB, no later than 14 days from the day of your cancellation.
You will have to bear the direct cost of returning the goods. We suggest that you email your proof of postage to firstname.lastname@example.org to speed up your claim.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Your Statutory Rights
Marriner Yarns policies comply with your statutory rights.
Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of www.marrineryarns.com, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of www.marrineryarns.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of www.marrineryarns.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without www.marrineryarns.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without www.marrineryarns.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without www.marrineryarns.com's express written consent.
www.marrineryarns.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
www.marrineryarns.com, Marriner Yarns, Marriner and other marks indicated on our website are trademarks or registered trademarks of Shaws (Cardiff) Limited, in the European Union and/or other jurisdictions. Marriner Yarns graphics, logos, page headers, button icons, scripts and service names are the trademarks of Shaws (Cardiff) Limited and may not be used in connection with any product or service that is not Marriner Yarns, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Marriner Yarns. All other trademarks not owned by Shaws (Cardiff) Limited that appear on www.marrineryarns.com are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Marriner Yarns.
When you place an order to purchase a product from www.marrineryarns.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Shaws (Cardiff) Limited when you place an order.
Pricing and availability
We aim to provide you with accurate details, descriptions, images and prices on our website. All prices displayed on the website are subject to change without notification.
Marriner reserve the right to correct and update any information, errors or omissions at any time without prior notice and also reserve the right to refuse any orders that may have been placed that contain errors or inaccuracies of any kind. In circumstances where prices differ to those displayed, our Customer Service will inform you before dispatching your order and you will have the option to continue with or cancel the order. If we are unable to contact you, we will cancel the order. Should any payment have been taken for the goods you will receive a full refund.
All products displayed are subject to availability. Our Customer Service representative will inform you as soon as possible by email should any goods you have ordered have become unavailable or be delayed.
Prices and availability quoted on any printed material (including, but not limited to, catalogues, flyers, 3rd party publication advertisements) are correct at time of publishing and can be subject to availability and price changes. All product prices are inclusive of VAT. Delivery costs (if applicable) are visible in the basket. All patterns are electronic PDFs and can be downloaded from your customer account after purchase.
www.marrineryarns.com does not sell products for purchase by children. If you are under 16, you may use www.marrineryarns.com only with the involvement and/or prior consent of a parent or guardian.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Promotions, where a free item is offered, are only valid when the conditions of the promotion are met e.g. a code is entered, or a certain order value is placed. There may be more than one condition.
The free gift can not ordinarily be applied to an order retrospectively outside the timeframe given in for the promotion.
The promotion is only valid when stock still remains of the free gift in question. If stock of the free gift runs out, you will not receive one. In some cases stock may reduce quicker than we anticipated, and the promotion/code may still be active at this stage. Due to the sheer number of orders we receive, we will not be able to notify all customers if this is the case.
By entering any Marriner Yarns Competition, entrants agree to be bound by the following general rules. Any rules specific to a Competition are displayed in a notice on the page for that Competition and are incorporated into these Rules. In the event of any dispute relating to a Competition, the decision of Marriner Yarns shall be final and no correspondence or discussion shall be entered into.
Marriner Yarns reserves the right to cancel competitions, cancel or refuse any individual's entry and amend these terms and conditions.
We will use reasonable endeavour to notify entrants and potential entrants of changes.
There will be one winner selected from all of the entrants who have submitted an entry within the stated timeframe (except where a competition has multiple prizes).
Employees of Marriner Yarns and Shaws Direct and their immediate family members and employees of agencies and other partners who are contracted to Marriner Yarns and Shaws Direct are not permitted to enter Marriner Yarns competitions.
Winners must have a UK address and be over the age of 18.
The winner will be notified by email or on social media within 14 days of the draw in the relevant month. If any winner fails to claim their Prize within 14 days of being notified, Marriner Yarns reserves the right to award the Prize to an alternate winner.
The Prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives. Marriner Yarns reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.
Winners may be requested to take part in promotional activity and Marriner Yarns reserves the right to use the names of winners and social media usernames in any publicity. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual's prior consent.
By providing your details to take part in a Competition you give Marriner Yarns permission to add this data to the marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter or email us at info@MarrinerYarns.com to request removal of your email address.
The www.marrineryarns.com website is owned and operated by:
Shaws (Cardiff) Ltd,
Off Cypress Drive,
Telephone: 02920 837613
VAT Reg. No. GB 135 0152 15